Terms of Service

1. Services

Nexphase Digital provides done-for-you setup, customization, testing, launch support, and ongoing maintenance of AI Receptionist systems and related digital services.

2. Client Responsibilities

• Provide accurate business information and approved content for configuration.
• Maintain accounts with required third-party platforms.
• Review and approve setup before launch.

3. Payments

Fees are quoted in Canadian dollars. Setup fees are due at engagement. Recurring fees are billed monthly in advance. Late payments may result in service suspension.

4. Third-Party Platforms

Services rely on third-party providers (telephony, AI, scheduling). Their terms and usage costs apply. We are not responsible for third-party outages.

5. Limitations

The AI Receptionist is configured using approved information for lead capture, basic questions, routing, and callback or appointment workflows. It is not a substitute for emergency services or licensed professional advice.

6. Acceptable Use

You agree not to use our services for unlawful, harmful, or fraudulent purposes.

7. Intellectual Property

You retain ownership of your business content. We retain ownership of our underlying methods, tooling, and configurations.

8. Cancellation

See our Refund & Cancellation Policy.

9. Disclaimers

Services are provided "as is" without warranties of any kind, to the maximum extent permitted by law.

10. Contact

Questions: hello@nexphasedigital.com.